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Check out our blog for some interesting facts such as, how to determine why a medical claim was denied, and other interesting facts on the healthcare industry.

MEDICAL BILLINGPROVIDER CREDENTIALING

Stephanie Hall

2/25/20232 min read

My blog post content:

As a medical provider, it can be incredibly frustrating and confusing to have your claims denied by insurance companies. If you’re trying to determine why a particular claim was denied, here are a few tips to help you out.

1. Check the Explanation of Benefits (EOB) – The EOB is a document sent to you by the insurance provider that explains why a claim was denied. This document should provide you with a detailed breakdown of the reasons the claim was denied, as well as any steps you need to take in order to appeal the decision.

2. Contact the Insurance Company – If your EOB doesn’t provide enough information, or if you’re still unsure why a claim was denied, it’s best to contact the insurance company directly. Most insurance companies have dedicated customer service lines that you can call to discuss the claim and request additional information.

3. Review Billing Guidelines – The insurance company may have denied the claim based on their own billing guidelines. Make sure to review your own billing guidelines to ensure that the claim was submitted with the correct codes and information.

4. Check for Errors – In some cases, a claim may be denied due to errors on either the provider or the insurance company.

The process of medical billing:

Medical billing is the process of submitting and following up on claims with health insurance companies or government programs in order to receive payment for healthcare services provided to patients. The process can be complex and involves several steps, which are outlined below:

  1. Patient registration: When a patient arrives at a healthcare facility, they must complete registration forms providing their personal and insurance information.

  2. Verification of insurance coverage: The healthcare provider verifies the patient's insurance coverage, which includes determining their eligibility for the services provided and verifying any applicable deductibles or copayments.

  3. Creation of the claim: The healthcare provider creates a claim for the services provided, including details such as the patient's diagnosis, procedures performed, and any medications or supplies used.

  4. Submission of the claim: The healthcare provider submits the claim electronically or by paper to the patient's insurance company or government program for reimbursement.

  5. Payment processing: The insurance company reviews the claim and determines the amount of reimbursement the healthcare provider is eligible to receive. The payment is typically processed electronically and sent to the healthcare provider.

  6. Follow-up and appeals: If the claim is denied or only partially paid, the healthcare provider can follow up with the insurance company to appeal the decision or provide additional documentation to support the claim.

  7. Patient billing: After the healthcare provider receives payment from the insurance company, they bill the patient for any remaining balance due, such as deductibles, copayments, or non-covered services.

Overall, medical billing is a critical process for healthcare providers to receive reimbursement for the services they provide to patients, and it requires attention to detail and adherence to various regulations and requirements.